Terms Of Use
YOU MUST BE OVER 18 TO PURCHASE GOODS FROM OUR SITE. PLEASE BE AWARE THAT WE VERIFY YOUR AGE BEFORE WE FULFILL YOUR ORDER.
The use of this website is subject to the following terms of use:
1.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.
1.2 This website uses cookies to monitor browsing preferences. If you consent to the use of cookies, your browsing & purchase activity on this site may be stored by us and processed by third parties for analysis and marketing purposes.
1.3 By entering your details on this website either as part of a sale, to contact us or subscribe to email lists, you confirm that you agree to our Privacy Policy.
1.4 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
1.5 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
1.6 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
1.7 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
1.8 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
1.9 From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Conditions Applicable
2.1 These Conditions shall apply to all contracts for the sale of Goods by Kingdom of Vapes to the Buyer to the exclusion of all other terms and conditions including any terms or conditions which the Buyer may purport to apply under any purchase order confirmation of order or similar document. These conditions will prevail over any other information supplied to the Buyer or displayed on our website.
2.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these conditions.
2.3 The contract for sale of the Goods shall not be concluded until Kingdom of Vapes has confirmed the order to the Buyer either by email, phone or fax.
2.4 Acceptance of delivery/collection of the Goods shall be deemed conclusive evidence of the Buyer's acceptance of these conditions.
2.5 Any variation to these conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by Kingdom of Vapes.
2.6 If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team at info@kindomofvapes.com
Price and Payment
3.1 The price shall be the price set out in the order for the Goods.
3.2 Payment of the Price shall be due with the order.
3.3 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). We reserve the right to alter all product pricing without notice.
3.4 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
3.5 Payment can be made by Cash On Delivery, MADA, Apple Pay, Visa and Mastercard. These payments will be processed by a third-party payment gateway.
3.6 We may refuse in our discretion to accept an order:
(a) where we cannot obtain authorisation for your payment;
(b) if there has been a pricing or product description error; or
(c) if you do not meet any eligibility criteria set out in our terms and conditions.
(d) where goods ordered by you are not available;
(e) if we do not deliver to your area;
Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.
3.7 Loyalty Scheme Terms & Conditions
To take part in our loyalty program, all terms and conditions must be accepted by the user, including any subsequent updates. By registering and taking part in our loyalty program, you are taken to have read and agreed to these terms.
3.7.1 You must create a customer account on the Kingdom of Vapes website in order to earn loyalty points. Please make sure you are logged into your account before placing an order so that you can benefit from the scheme.
3.7.2 Only one 10% loyalty code may be redeemed per order.
3.7.3 Points will expire 12 months after the date on which they were earned. We will send you a reminder 1 month before your points are due to expire.
3.7.4 Loyalty discounts may not be used in conjunction with any other discount codes.
3.7.5 Loyalty points have no cash value and are non-transferable.
3.7.6 We give no verbal, written or implied warranty about any Rewards provided under our loyalty scheme. In particular, we do not represent that any particular reward is suitable for a particular purpose for which you intend to use it.
3.7.7 Except to the extent provided by law we do not accept any liability for:
- The loss, theft or destruction of a Reward;
- Loss arising from the death, injury or consequential loss arising from the supply of a Reward; or
- any disruption to rewards, delay or inability to provide a reward caused by circumstances beyond our control like industrial disputes or acts of God
3.7.8 We reserve the right to withdraw the loyalty scheme at any time.
Examples of when we may terminate include, but are not limited to:
- Where you are in default under these terms and conditions or the terms and conditions of another facility that the customer has with us;
- Where we believe on reasonable grounds that the continued operation of the account may cause loss to the Customer or us;
- A change of applicable laws or regulations.
These examples are for guidance only and do not limit our ability to terminate the scheme.
3.7.9 We reserve the right to terminate or change the earning conditions, rates and rewards of the loyalty scheme, and without notice.
3.7.10 Where applicable, Customers will be made aware of any changes to our Loyalty Scheme via email and on the Loyalty Rewards page of this website.
3.8 Saved Card Terms
You may choose to save a payment card on your account for faster checkout. Please read and ensure that you agree to the following before saving your card details.
How Do Saved Cards Work?
When you save a card, your card number and expiry date are encrypted into what's called a 'token'. This means that your card details cannot be read or accessed by anyone else, so it's very safe to do so. Our payment provider then uses this token to take future payments when you place an order using a saved card.
Saved Card Agreement
Consent
By choosing to store your card details, you consent to us taking payments for future purchases you make on this Website, from the specified payment card. We will only take a payment when you use the saved card details to place an order with us.
Security
Your card details will be 'tokenised' and securely stored in our payment gateway's vault.
Notification of Changes
If any changes are made to this consent agreement, we will notify you by email.
Agreement Term & Cancellation
The consent agreement will apply until such a time that the card details expire, or you remove your saved card details from your account. Card details can be deleted at any time from the 'Saved Cards' tab within you account. Doing so will end this agreement between Yourself & Kingdom of Vapes.
3.8 TAP Company
Our Payment Service Provider is TAP Company.
The Goods
4.1 The quality and description of the Goods shall be as set out in the Order. We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team at hello@kingdomofvapes.com.
4.2 Kingdom of Vapes may from time to time make changes in the specification of the Goods which are required to comply with any applicable safety or statutory requirements or which do not materially affect the quality or fitness for purpose of the Goods. Also, Kingdom of Vapes do not warrant that the colour of the Goods will exactly match the colour shown on the website.
Eligibility
5.1 Users of this Site and any products sold on this Site must be over the age of 18. We perform age verification checks to ensure the sale of products to over 18's only. You can find out more about these checks in our Privacy Policy. We have taken all possible and necessary measures to ensure that persons under 18 cannot purchase these Products.
5.2 These Products are intended for use only by smokers.
Warranties and Liability
6.1 Kingdom of Vapes warrants that the Goods will at the time of delivery/collection correspond to the description given by the Seller (subject to the terms of clause 4.2).
6.2 Products purchased via this Site must only be used in accordance with the instructions provided with the products and/or on this Site. Kingdom of Vapes accept no responsibility for damage, loss or injury caused by improper use of the products sold. The Buyer must be aware of the following details:
6.2.2 Where stated on the packaging, our e liquids and cigalike refills contain nicotine. Nicotine can be a toxic and addictive substance. Nicotine-containing products are only intended for use by smokers aged 18+ and are not intended for children or pregnant women. If you have any pre-existing conditions, you should consult your doctor before using products containing nicotine.
6.2.3 Any e liquid or cigalike cartomizer containing nicotine may be harmful if ingested in sufficient quantities; with a risk of fatality should it be consumed by a child. Other ingredients may be harmful to animals (even if the e-liquid does not contain nicotine). In the case of accidental ingestion, medical advice should be sought if you feel unwell (or immediately in the case of ingestion by a child) and the doctor shown the bottle and packaging from which the product was consumed. All of our e-liquid and refill cartomiser (whether nicotine-containing or otherwise) products must be safely stored when not in use. They must be kept out of the reach of children and animals at all times.
6.2.4 Skin contact with e-liquid may be harmful and should be avoided wherever possible. If the product comes into direct contact with the skin, the affected area should be washed with plenty of soap and water. If the product comes into contact with the eyes, the affected area must be rinsed thoroughly and medical advice sought. If e-liquid is spilled onto clothing, this should be washed before reuse.
6.2.5 Do not eat, drink or smoke when handling e-liquids and wash your hands thoroughly after handling any e-liquid product.
6.2.6 Whilst every measure has been taken to make our packaging child-proof and all appropriate explicit warnings and cautions explicitly provided on packaging and labelling, we cannot be held responsible for any personal injury arising from or attributable to a failure to comply with the warnings and instructions as listed in this clause or from failure to use any product as intended or in accordance with the instructions provided with that product.
6.2.7 Vape devices and batteries must only be charged with the charging equipment supplied by the Seller. Adaptors for charging other devices (such as phone charging adaptors) must not be used to charge any electronic cigarette batteries.
Returns
7.1 Items that are faulty or damaged on delivery must be reported to Kingdom of Vapes within 30 days of receipt.
7.3 Items that have been dispatched incorrectly by Kingdom of Vapes will be replaced, and a prepaid returns label issued to return incorrectly sent items. You will be sent a link to print off a returns label. If the items you are returning exceed the accepted weight/size, please contact us to organise a courier collection.
7.4 Returns of unopened, unused items may be accepted at our discretion no more than 30 days after purchase.
Guarantees
8.1 E-Liquids and disposable vapes are consumable items sold in sealed packaging and are not covered by a guarantee.
8.2 Any defect of an Kingdom of Vapes branded electrical item that arises due to faulty materials or workmanship will be repaired or replaced free of charge up to 12 months after purchase where the customer can provide proof of purchase.
8.3 Products manufactured by external brands hold a 1 month warranty from date of purchase. Outside of this time, we regret that items are non-returnable. Please contact us if you experience an issue with any products purchased from this website.
8.4 The guarantee is subject to the following provisions:
8.4.1 The Guarantee is only valid within the boundaries of the country of purchase.
8.4.2 The product must be correctly operated in accordance with the instructions provided with the product and within the information sections of this website.
8.4.3 The guarantee does not cover accidental damage or misuse, such as the use of non compatible products.
8.4.4 The guarantee will be rendered invalid if the product is re-sold or has been damaged by an attempted repair.
8.4.5 The manufacturer disclaims any liability for incidental or consequential damages. The guarantee is in addition to and does not diminish your statutory or legal rights.
Delivery of Goods
9.1 We offer a paid delivery option via the your local courier service providers. Your order may require a signature upon delivery. If you are not available to accept an order, the standard terms of the local courier deliveries will apply.
9.2 We process your order as soon as possible and endeavour to do this the same day when received before 4pm Sunday to Thursday or 12pm Saturday. Orders received between 2pm Friday & 10am Saturday will be dispatched on Saturday. Orders received after 10am Saturday will be dispatched the next day. On rare occasions, we may not be able to dispatch an order the same day, an item may be out of stock or unavailable and can take longer than the stated delivery time. In this case we will attempt to contact you to inform you of delays. We are unable to give exact delivery dates since this responsibility falls on the local delivery service provider.
9.3 Once items have been dispatched by us, we hold no liability for damage, loss or delay.
9.4 We accept no liability if incorrect address details given with your order lead to loss, delay or non-delivery. Please ensure you provide the correct details when ordering.
9.5 You may contact us to request dispatch of your order at a later date and we will endeavour to meet your requirements.
9.6 Please wait 10 working days after ordering with our standard delivery service. If your order has not arrived after this time, please contact us.
9.7 If the package does not appear to be in good condition or items have been damaged, please contact us as soon as possible so that we can put in a claim with the delivery provider.
9.8 Please open all boxes or parcels as soon as they arrive, you have 7 days to notify Kingdom of Vapes of any damage, shortages or incorrect items seemingly not caused by delivery. If we are not notified of damage, shortages or incorrect items within this time, you agree to indemnify Kingdom of Vapes in full against any losses we suffer as a result of your failure to notify us within 7 days.
9.9 We offer delivery to all of the GCC countries.
Acceptance of Goods
10.1 The Buyer shall be deemed to have accepted Goods 24 hours after collection or delivery to the Buyer
10.2 After acceptance the Buyer shall not be entitled to reject Goods which are not in accordance with the contract.
Title and Risk
11.1 Title shall pass on delivery/collection of the Goods.
11.2 Risk shall pass on delivery/collection of the Goods.
Remedies of the Buyer
12.1 Where the Buyer rejects any Goods (where the Buyer is entitled to reject the Goods) the Buyer shall have no further rights whatsoever in respect of the supply to the Buyer of such Goods or the failure by Kingdom of Vapes to supply Goods which conform to the contract of sale.
12.2 Where the Buyer accepts or has been deemed to have accepted any Goods then Kingdom of Vapes shall have no liability to the Buyer in respect of those Goods.
12.3 Kingdom of Vapes shall not be liable to the Buyer for late delivery of the Goods.
12.4 Kingdom of Vapes shall be under no liability whatsoever to the Buyer for any indirect loss and/or expense (including loss of profit) suffered by the Buyer arising out of a breach by Kingdom of Vapes of this contract.
12.5 In the event of any breach of this contract by Kingdom of Vapes the remedies of the Buyer shall be limited to damages. Under no circumstances shall the liability of Kingdom of Vapes exceed the Price of the Goods.
Supply of Goods Only
13.1 The Buyer acknowledges that Kingdom of Vapes is simply a supplier of Goods and any installation or fitting of the Goods is the sole responsibility of the Buyer.
Complaints Handling Procedure
14.1 To ensure that complaints can be investigated and resolved quickly and satisfactorily, Kingdom of Vapes has a clearly defined procedure for managing customer complaints. Details of this procedure, and what you should do if you would like to make a complaint, are specified below:
Should you wish to make a complaint about a product or the service you have received from Kingdom of Vapes, please contact us via one of the following means:
By Whatsapp: +1 (423) 860 6070
By email: hello@kingdomofvapes.com
A member of our customer service team will investigate and, where possible, aim to resolve the issue directly within 2 working days.
In most cases, no further action should be necessary. However, should a member of the customer service team be unable to resolve the complaint, it will be escalated to a senior member of staff who will respond to you within 2 working days.
Customers who are not satisfied with the resolution or explanation provided may then make a formal written complaint to the Managing Director who will respond within 14 working days of receipt.
Proper Law of Contract
15.1 Sales on this website are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.
15.2 These terms and conditions only cover the Kingdom of Vapes web site (https://www.kingdomofvapes.com). Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.
